Process-First Scalable Solutions

Repair & Service Case Management

Process challenge

Repair and service workflows are often fragmented, manual, and poorly tracked

Status visibility, ownership, and customer communication are unclear

Existing solutions are not financially viable and increase complexity

Solution pattern

A unified service-case workflow covering registration, processing, communication, and reporting.

Implemented examples

Power Platform solution used to register repair cases, manage service workflows, integrate customer communication, and provide structured service data for analysis. To support communication with customers, Twilio and WhatsApp integrations were established

Store Operations Simplification

Process challenge

Store-level operations are spread across multiple systems and spreadsheets, resulting in increased overhead and inconsistency. To perform store operations computer was needed, therefore limiting store personnel's presence on the shop floor

Solution pattern

A central store operations hub - an app - combining daily tasks and operational visibility

Implemented examples

• Central store management app as an extension of legacy ERP, built on Power Platform
• Store-level cash flow tracking app

Warehouse Operations Management

Process challenge

Warehouse operations such as reverse logistics processing require excessive manual effort, input and staff involvement

Solution pattern

Simplified returns registration, validation, acceptance and stock visibility

Implemented examples

A canvas app with integration with a legacy ERP system supporting warehouse operations

Customer Service Messaging & Response Coordination

Process challenge

Customer service teams handling SMS-based communication often lack visibility and coordination

Solution pattern

A centralised, lightweight messaging workflow that integrates external SMS providers into collaboration tool and MS Teams

Implemented examples

A Power Apps solution integrating an external SMS provider with Microsoft Teams and SharePoint

Transport Service Reservation & Planning

Process challenge

Reservations and planning are difficult to coordinate across drivers and vehicles without a shared overview

Solution pattern

Centralised reservation and planning tool for transport services as well as for related expenses

Implemented examples

Centralised transport service reservation and planning system as a model-driven app. A separate canvas app for drivers to overview planned services and to register related expenses

Field Sales & Distribution

Process challenge

Sales agents work with outdated information and paper-based order capture

Solution pattern

Mobile sales app enabling on-site order creation and up-to-date data access, reducing manual data input in ERP system

Implemented examples

An app supporting order creation with direct document initialisation in a legacy ERP system and up-to-date information visibility

Sales Campaign Planning

Process challenge

Sales campaign planning across key accounts is handled in spreadsheets, emails, and informal discussions. Key account managers lack a structured way to plan campaigns based on expected stock availability. This results in misalignment between sales intentions, inventory realities, and operational constraints

Solution pattern

A centralised campaign planning workflow that allows sales team to plan initiatives per client, link them to expected stock availability, and route plans through structured review and approval steps involving procurement and management

Implemented examples

A sales campaign planning application built using Power Platform, integrated with core operational data and collaboration tools

Employee Onboarding Management

Process challenge

Employee onboarding is fragmented across emails, documents, and informal follow-ups

Solution pattern

A structured onboarding workflow supported by two coordinated applications: one focused on guiding employees through onboarding tasks and another enabling administrators to design onboarding plans, monitor progress, and provide feedback

Implemented examples

A dual-application onboarding solution built using Power Platform: employee-facing app and admin/HR app

Gift Card Lifecycle Management

Process challenge

Gift card issuance and redemption is often manual, inconsistent, and difficult to reconcile for accounting

Solution pattern

Structured gift card lifecycle management with cross-store redemption and reporting using a single app

Implemented examples

Gift card management app for centralised overview, easy redemption, and accounting-ready reports.

Internal Supplies Ordering & Material Requests

Process challenge

Internal supplies ordering relies on emails and spreadsheets, resulting in low transparency, efficiency and operational delays due to run-out stock

Solution pattern

Standardised internal ordering with visibility and reduced coordination effort

Implemented examples

Internal supplies ordering app built on Power Apps for MS Teams

Operational Reporting & Data Collection

Process challenge

Reporting processes are complex, error-prone, and inefficient for both staff and the back office

Solution pattern

Simplified data entry in a predefined form with role-based access and automated processing for the back office

Implemented examples

An app for retail stores to fill in a predefined form. An overview app for the back office processing

ERP Usability Simplification

Process challenge

Legacy ERP systems are difficult for operational staff to use efficiently

Solution pattern

Task-focused UI layer that hides ERP complexity

Implemented examples

A canvas app UI to simplify legacy ERP systems procedures

Product Information Access

Process challenge

Warehouse staff need quick access to product data and instructions

Solution pattern

Lightweight product information access tool integrated with ERP

Implemented examples

An app supporting product information retrieval from a single point of truth - ERP system

Planograms Management

Process challenge

Planogram changes fail due to communication gaps and lack of verification thus impacting sales performance

Solution pattern

Workflow for store layout validation and feedback

Implemented examples

An app supporting planograms communication, validation and feedback

Manual Data Entry Automation (RPA)

Process challenge

Legacy systems without APIs force manual data entry

Solution pattern

Lightweight RPA automation to eliminate repetitive manual work

Implemented examples

A Power Automate Desktop flow to process manual data entry in legacy ERP systems UI

Event-Driven Customer Service Notifications

Process challenge

Customer service teams often miss or react too late to special cases that require proactive handling. Event-based alerts exist in core systems but are not effectively routed to frontline staff in a timely manner

Solution pattern

An event-driven notification mechanism that filters system events based on business rules and delivers targeted, actionable alerts directly to collaboration tools used by customer service teams

Implemented examples

A Power Automate solution triggered by system webhooks and posts notifications in Microsoft Teams